Cashless transactions have long become a standard for many consumers. However, with this convenience comes the need to ensure proper security for payment cards—whether through insurance or the ability to act quickly when there is a risk of unauthorized access.
Contact Center, a company that is a part of the Arteria Capital Group, has launched a card-blocking assistance service for one of its banking partners. Recognizing the how important time is in such situations, the service guarantees a response time of no more than 20 minutes and is available 24/7.
Upon receiving a request from the card’s insurer via email, Contact Center consultants verify the accuracy of the submitted data, check the card type, and confirm through the bank partner’s customized internal application that the reported insurance is linked to the card in question.
Within the 20-minute timeframe, the requester is informed of a positive or negative verification. The entire process is conducted via email and has been designed to protect both customer and card data. Additionally, a specialized notification system has been implemented to ensure that the consumer will be provided with information as quickly, as possible.
While we hope that incidents involving credit cards remain rare for their owners, our Contact Center team is ready to provide full support whenever needed.