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Arteria awarded the ISO 27001 Certificate

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Arteria S.A. was awarded the highly regarded ISO 27001 certification, confirming its adherence to the highest standards in information security management.

The certification encompasses key business areas, including contact center services, marketing, sales support, and IT businesses solutions. This scope aligns with the diverse competencies of the Arteria Capital Group companies.

Achieving this certification is yet another testament to our commitment to protecting data and ensuring cybersecurity for our Business Partners.

ISO 27001 is an internationally recognized standard that validates and promotes a holistic approach to information security, integrating technology, people, and processes.

In the face of growing cyber threats, ISO 27001 serves as crucial evidence for our Business Partners that we diligently safeguard the data we store and manage, creating secure processes throughout our operations.

Additionally, the certification body, Dekra, highlighted several of our organization’s strengths:

  • High-level engineering expertise within our IT department
  • Robust onboarding training processes
  • Redundancy in IT services and infrastructure

Obtaining the ISO 27001 certification unequivocally establishes the Arteria Capital Group as a trustworthy business partner, capable of meeting even the most demanding security standards.

We believe this achievement marks yet another milestone in our ongoing commitment to delivering the highest-quality services to our clients.

Arteria Capital Group S.A. Partners with the Conference “The Third Polish Transformation: Invention-Innovation-Implementation”

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The Arteria Capital Group was a partner of the conference “The Third Polish Transformation: Invention-Innovation-Implementation” organized by the Senate of the Republic of Poland and the Adam Smith Center.

Held on September 26 at the Polish Senate, the event brought together prominent experts and leaders from various fields, with the Arteria Capital Group serving as a key partner.

The conference featured a series of pivotal debates addressing the most critical aspects of Poland’s development. One session focused on the adoption of digital technologies as a prerequisite for access to energy, housing, medicine, and defense. Experts also discussed the role of digitization in driving progress across key economic and social sectors.

The final debate centered on the Third Polish Transformation, exploring the challenges of adapting state institutions to meet the demands of a rapidly evolving society and economy.

Representing the Arteria Capital Group at the conference was the Managing Partner for Business Development and Technology at Arteria – Bolesław Gidziński.

Arteria Capital Group Partners with the Second ESG Compass Congress

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In today’s business landscape, it is hard to imagine responsible, industry-leading companies that do not prioritize sustainability and other ESG-related aspects in their daily operations.

At the Arteria Capital Group, one of our key goals is to operate in line with the spirit of ESG principles. For this reason, we were delighted to partner with the Second ESG Compass Congress.

The event’s main theme focused on regenerative business, with particular attention given to a discussion panel exploring how AI and new technologies can support a sustainable approach to business.

How does artificial intelligence impact the efficiency of reporting and data structuring? How can it be effectively integrated?

These and other topics were discussed by invited experts, including Bolesław Gidziński, the Managing Partner for Business Development and Technology at the Arteria Capital Group.

“It’s essential to remember that any transformation—whether implementing AI or embracing ESG as a mission—has both positive and negative impacts on people. Only by wisely managing these transitions can we collectively create a better future for all stakeholders,” said Bolesław during the event.

We are proud to have contributed to this event and shared our expertise with the congress participants.

ESG Compass Official Website

Contact Center Provides 24/7 Hotline Support for a Leading Bank

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Cashless transactions have long become a standard for many consumers. However, with this convenience comes the need to ensure proper security for payment cards—whether through insurance or the ability to act quickly when there is a risk of unauthorized access.

Contact Center, a company that is a part of the Arteria Capital Group, has launched a card-blocking assistance service for one of its banking partners. Recognizing the how important time is in such situations, the service guarantees a response time of no more than 20 minutes and is available 24/7.

Upon receiving a request from the card’s insurer via email, Contact Center consultants verify the accuracy of the submitted data, check the card type, and confirm through the bank partner’s customized internal application that the reported insurance is linked to the card in question.

Within the 20-minute timeframe, the requester is informed of a positive or negative verification. The entire process is conducted via email and has been designed to protect both customer and card data. Additionally, a specialized notification system has been implemented to ensure that the consumer will be provided with information as quickly, as possible.

While we hope that incidents involving credit cards remain rare for their owners, our Contact Center team is ready to provide full support whenever needed.

Contact Center Linkedin Profile

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A Representative of the Arteria Capital Group Attended the ESET World – Global Security Conference

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Bolesław Gidziński, Managing Partner for Business Development and Technology at the Arteria Capital Group, participated in the ESET World – Global Security conference held in Bratislava.

The conference focused on cybersecurity – one of the most critical aspects of doing business in the 21st century. Access to information and its security has long been among the most valuable assets for a company’s growth. Without proper procedures and tools to minimize the risk of data falling into the wrong hands, it is increasingly difficult to envision running a business effectively.

Our Managing Partner for Business Development and Technology attended the conference at the invitation of Dagma, the official representative of ESET in Poland.

ESET Official Website
Dagma Official Website

TrimTab Implements New Features for the mObywatel App

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At Arteria Capital Group, we take pride in every project undertaken by our companies. However, certain initiatives stand out—particularly those used daily by millions of people in Poland. One such project was recently executed by TrimTab, an IT solutions provider within the Arteria Group.

This project involved integrating the CEIDG application with the mObywatel app, which, in its latest version, has been enhanced with a new feature tailored for entrepreneurs—Usługa Firma (Business Service).

This feature enables users to:

  • Download a CEIDG registration certificate in PDF format directly to their phone.
  • Share selected details (e.g., NIP or REGON) or complete invoice information through a channel chosen by the entrepreneur, such as SMS, email, or a messenger app.
  • Access and verify their sole proprietorship data for accuracy.

TrimTab was tasked with developing the CEIDG application’s API interface to facilitate seamless communication with the mObywatel app. Leveraging over 20 years of experience, TrimTab also delivered a set of architectural communication recommendations to ensure the app’s stability.

“Advancing digital services for entrepreneurs is essential for enhancing the competitiveness of our businesses. Quick and convenient access to information about business operations is one of the core responsibilities of state administration, which exists to support and serve the business community,” said Deputy Prime Minister and Minister of Digitization, Krzysztof Gawkowski.

One particularly useful feature for many entrepreneurs is the ability to quickly download and present their registration certificate to other entities.

We extend our gratitude to the Central IT Center and the Ministry of Digitization for entrusting this project to TrimTab, and to Jarosław Pyszkowski, Deputy Director of the Digital Economy Department, for recognizing our contribution. Such acknowledgments are not only a pleasant gesture but also a powerful motivation for our continued work.

The Contact Center Division of the Arteria Capital Group Expands Its Services in South Africa

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The Contact Center Division of the Arteria Capital Group has expanded its partnership with one of its key clients by introducing support in an additional language.

Until now, the client’s customers could communicate exclusively in English. However, to enhance the customer experience, the decision was made to extend services to include support in Afrikaans.

Undertaking this initiative required a meticulous selection of consultants based on a profile agreed upon with the client. The candidates had were required to have fluency in both Afrikaans and English. While this was a challenging task, leveraging our expertise in delivering tailored solutions to meet client-specific requirements, we successfully rose to the occasion.

Given the processing of sensitive data within this project, the highest security standards were implemented to protect the information handled by our consultants.

The commitment of our Contact Center Division to providing high-quality multilingual support exemplifies how we meet the growing demands of our clients. We draw on over 20 years of experience and our ability to adapt to the linguistic and cultural requirements unique to each project undertaken by our business partners around the globe.

We organized the HP Partner Excellence Award 2023

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Our company, Polymus held the HP Partner Excellence Award 2023 Gala, and as usual did so with a breathtaking style.

Polymus created a futuristic world in the modernistic space of the Bottle Factory, in the Praskie Centrum Koneser. The participants were greeted by a holographic host, who took multiple roles through the evening. During the official part of the event, the invited representatives embarked on a 100-year journey into the future with Marcin Prokop and Edyta Wrzosowska, Channel Marketing Manager HP.

At this annual gala, which Polymus has been entrusted with for years, the HP Partner of the Year Awards are presented, and topics related to the future development of the partnership with HP and its prospects are discussed.

At this annual gala, which has been entrusted to the Polymus agency for years, the HP Partner of the Year awards are presented and topics related to the further development of the partnership with HP and its future are discussed. This time the theme was sustainability and, not surprisingly, artificial intelligence – two huge challenges facing the world of technology.

Polymus was responsible for designing and delivering the event, predicting the future, creating the stage design and staging, as well as the special effects. The event was filled with themes and ideas corresponding to Artificial Intelligence, one example being the drinks, the recipes for which were crafted by the AI.

We are proud of the event, and delighted that it allowed us to showcase the creativity of the Polymus team, and their ability to blend innovative technology with entertainment.

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Easter Aid Campaign for the Senior Community

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Just as we participated in the December Christmas Market, we decided to take part in the Easter event organized by the Foundation for Assistance of Senior Citizens and Borderlanders.

As part of the Easter holiday breakfast, our team prepared packages filled with food, which were then distributed to those in need.

We’d like to thank everyone involved in this initiative, and hope that even more companies and individuals will support the foundation in future campaigns.

We encourage you to visit the foundation website:
http://fundacjapsik.org/

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We were shortlisted as finalists of the Polish Contact Center Awards

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We were selected as finalists of the prestigious Polish Contact Center Awards in the “Best Partnership” category.

Being selected as the finalists proves the strengh that comes with the close partnership forming our Capital Group. Projects implemented by our companies are always a sum of their individual competencies and experience. Each company handles the tasks it specializes, assigning their team of experts to ensure the highest level of services provided.

As part of this ambitious project, three of our companies: TrimTab, Arteria Customer Services and Polymus, joined forces to launch a state-of-the-art virtual assistant, implement voice systems and chatbots, and run a social media marketing campaign. In addition, our team of expert agents, provided support in resolving customer inquiries.

Being selected to the final is an honor for us, especially since the Polish Contact Center Awards, organized by the Polish Association Of Marketing SMB, is the largest industry award in the field of remote customer communication.

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