Just as we participated in the December Christmas Market, we decided to take part in the Easter event organized by the Foundation for Assistance of Senior Citizens and Borderlanders.
As part of the Easter holiday breakfast, our team prepared packages filled with food, which were then distributed to those in need.
We’d like to thank everyone involved in this initiative, and hope that even more companies and individuals will support the foundation in future campaigns.
We were selected as finalists of the prestigious Polish Contact Center Awards in the “Best Partnership” category.
Being selected as the finalists proves the strengh that comes with the close partnership forming our Capital Group. Projects implemented by our companies are always a sum of their individual competencies and experience. Each company handles the tasks it specializes, assigning their team of experts to ensure the highest level of services provided.
As part of this ambitious project, three of our companies: TrimTab, Arteria Customer Services and Polymus, joined forces to launch a state-of-the-art virtual assistant, implement voice systems and chatbots, and run a social media marketing campaign. In addition, our team of expert agents, provided support in resolving customer inquiries.
Being selected to the final is an honor for us, especially since the Polish Contact Center Awards, organized by the Polish Association Of Marketing SMB, is the largest industry award in the field of remote customer communication.
During the largest meeting of IT and TELE suppliers and contractors in Poland, representatives of our companies spoke about modern technologies that improve work efficiency.
„>Bolesław Gidziński – Managing Partner for Business And Technology Development, focused on the latest technological solutions such as voicebots and ASR implemented by TrimTab
Next, Tomasz Tworek – Key Account Manager at the Contact Center sp. z o.o. discussed a project conducted for PKP Intercity, where the latest IT solutions support the work of 80 agents.
This conference is a perfect example that regardless of whether our Client commissions a TrimTab project, Contact Center, or any of our companies, they gain access to the full resources of the entire Arteria S.A. Capital Group. It is an ideal implementation of the Single Point of Contact concept, which we will soon elaborate on in the context of our group.
„>We thank the Polish Chamber Of Railways for recognizing our achievements. Inviting us, and providing us with the opportunity to present our solutions
