MRiT Best Partnership

Companies that form Arteria Capital Group, have competencies and specializations that complement each other.

We were responsible for supporting the communication and project management of the 'European Funds for a Modern Economy' initiative for the Polish Ministry of Development and Technology.

We trust each other and know how each company functions, this allows us to build an advantage and deliver great results for our clients.

What were we tasked with?

Polymus:
planning a digital marketing campaign to promote the EFME program.

TrimTab:
providing a technology background for Arteria Customer Services' operations.

Arteria Customer Services:
providing and implementing an omnichannel customer service center in Polish and English.

What tools did we use?

  • A CRM system
  • Knowledge base
  • Chatbot – Virtual Clerk
  • Voicebot
  • Social Media - Facebook

What results did we managed to achieve?

Views

2 156 505

Expected reach 331 010 views

Clicks

36 820

Expected reach 2 317 clicks

Maximum response time on chat

30 s.

Average response time on chat

6 s.

Achieved answer rate

>97%

Achieved percent of enquiries fully handled by the chatbot

>90%

10 000

records independently delivered to an external campaign

The results we were able to achieve and the amount of stakeholders we were able to reach far exceeded our, and our Client's expectations.

We operate based on the single point of contact model.

This means that all the companies forming the Arteria Capital Group cooperate, and their competencies complement each other.

Working as a team translates to the results we deliver.

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