Relations enhanced by technology

We build customer experience and service processes

We are a specialised division within the Arteria Capital Group. We create and support processes related to modern customer service. We combine the potential of modern technologies, such as AI and automation, with irreplaceable human empathy and expertise.

Our aim is to support the growth of Partners by taking ownership of entire, complex customer service business processes and providing solutions that build lasting relations with their customers.

Discover our solutions.

Go to the Contact Center page.

Why Arteria Customer Experience?

Synergy of people and technology

We believe that technology is most effective when it supports human potential. We use artificial intelligence, voicebots, chatbots and advanced data analytics to automate repetitive tasks, provide fast responses and optimise costs.

Operational partnership

We are not just a contractor. We act as a strategic partner that actively analyses processes and proposes improvements. Our cooperation is based on transparency and specific, measurable performance indicators (KPIs).

We are reducing operating costs by up to 20%.

International coverage with local expertise

We support the expansion of companies into global markets by offering professional services in 20 languages. We combine our international experience with a deep understanding of local cultural conditions, business customs and linguistic nuances. This ensures that the communication we deliver is effective and authentic to the recipient in the country.

Through personalisation, we increase customer satisfaction by up to 30%.

By combining AI and automation with contact personalisation, we handle 85% of enquiries automatically, maintaining a 98% satisfaction rate.

How can we help you?

We deliver comprehensive services that cover all stages of customer service and support key areas of business:
We design and implement a multi-channel service that builds positive experiences and brand loyalty for our Partners.
We actively support sales teams through professional telesales, effective lead generation and business appointments.
We implement intelligent automation solutions (AI, chatbots, voicebots) to optimise operational costs and increase the efficiency of key processes.
We provide professional support in 20 languages, enabling companies to successfully expand into global markets.
We provide reliable data and insightful analysis to support sound business decisions.
We conduct effective debt recovery processes, taking care to maintain professionalism and good relations.
Arteria Customer Experience Division

Contact

Contact us
Let's grow
together

Contact Center

Contact Arteria Customer Experience

Sales hotline


+48 22 574 04 04
+48 22 535 79 00
info@contactcenter.pl

Contact Center Ltd.

Tax Identification Number: 5223015604

Stawki 2A Street

00-193 Warsaw

Poland