The Contact Center Division of the Arteria Capital Group has expanded its partnership with one of its key clients by introducing support in an additional language.

Until now, the client’s customers could communicate exclusively in English. However, to enhance the customer experience, the decision was made to extend services to include support in Afrikaans.

Undertaking this initiative required a meticulous selection of consultants based on a profile agreed upon with the client. The candidates had were required to have fluency in both Afrikaans and English. While this was a challenging task, leveraging our expertise in delivering tailored solutions to meet client-specific requirements, we successfully rose to the occasion.

Given the processing of sensitive data within this project, the highest security standards were implemented to protect the information handled by our consultants.

The commitment of our Contact Center Division to providing high-quality multilingual support exemplifies how we meet the growing demands of our clients. We draw on over 20 years of experience and our ability to adapt to the linguistic and cultural requirements unique to each project undertaken by our business partners around the globe.