We ensure comprehensive outsourcing of Contact Center services using the highest standards in the area of sales and customer support, taking into account all technological, technical and legal requirements.

24/7/365
24/7/365
Integrated IT systems, independent links and full redundancy guarantee uninterrupted operation in 24/1/365 mode.
"multiskill"
Multi-tasking teams provide comprehensive support in the area of remote customer service, teleshopping campaigns, back office processes, debt collection and tele-surveys.
Reporting
Reporting
Our partners have constant access to all quantitative and qualitative statistics, which ensures full control over projects.
Higher outsourcing standards
Higher outsourcing standards
We set new, higher standards of Contact Center outsourcing on Polish and international markets.
12
Locations
in 11 cities
3000
Qualified
employees
2100
Work
places
We set new, higher standards of Contact Center outsourcing on Polish and international markets

Sale

We conduct active sales of products and services

Telephone sales are made through an application designed for comprehensive customer service, which combines a system for operating telecommunication equipment and system functionalities supporting customer service, including CRM and reporting system.

Sales 
campaigns
Sales
campaigns
Sales campaigns
Lead 
management
Lead
management
Lead management
Databases
Databases Databases
Cross 
and up selling
Cross
and up selling
Cross and up selling
Location, 
anti-churn
Location,
anti-churn
Location, anti-churn

Customer service

Telephone 
customer service
Telephone
customer service
Hotlines 
and information services
Hotlines
and information services
Back Office 
Services
Back Office
Services
Service desk 
and helpdesk
Service desk
and helpdesk
Handling 
complaints
Handling
complaints
Debt 
collection
Debt
collection

Customer service and retention

In such a rapidly changing world, professional and efficient customer service is of great importance. Our partners can expect a package of comprehensive services enabling the organization and operation of contact center for clients and support in the form of a hotline.

In addition, we offer full complaint handling services and ensure solid technological and operational support.

Multilingual Hub

We ensure the highest
quality of services

Optimal location, fully controlled processes and state-of-the-art technologies, multilingual support from one Service Center and work in hours taking into account different time zones using all available communication channels allows us to provide services worldwide. Our Partners are guaranteed to receive a single, fixed standard of sales and service for their customers while maintaining optimal costs.

We ensure the highest 
quality of services

Currently we serve clients in the following languages:
English, German, Russian, Ukrainian, Czech, Slovak, Hungarian, Romanian and Turkish.

Angielski
Nimiecki
Rosyjski
Ukraiński
Czeski
Słowacki
Węgireski
Romuński
Turecki
Francuski
Włoski
Hiszpański
Litewski
Polski

Multichannel/Omnichannel

Multichannel communication solutions in sales and customer service

Multichannel communication solutions in sales and customer service

Modern world, state-of-the-art technologies and simple convenience are present in sales every day. The more integrated tools a client has at disposal, the greater their comfort and loyalty. The strength of our Contact Center services are multichannel communication solutions used by us in the sales and customer service areas. The technology we are constantly developing allows for effective communication that is fully monitored and integrated with customer relationship management systems via the following communication channels: telephone, SMS/MMS, IVR, fax, e-mail, traditional mail, chat/video chat, virtual client advisor (solutions based on artificial intelligence).
Tailored communication channel

Tailored communication channel

We support our partners in choosing the appropriate communication channels dedicated to sales processes and customer service. Our recommendation is based on assumed business goals, process effectiveness, needs and habits of a specific group of clients, specificity of the product/service offered as well as current market trends.

Robotic Process Automation

Process automation for even better results

Process automation for even better results

We offer Robotic Process Automation (RPA) as part of the available solutions. Depending on the complexity of activities, we automate all or only selected parts of processes (e.g. using VoiceBot technology). These solutions supported with expert knowledge may turn out to be the optimal offer for partners in the case of mass or repetitive activities. RPA solutions are always designed for specific parts of processes carried out for our partners and used depending on specific requirements and capabilities. Cooperation between employee and a robot that automates work is becoming increasingly common.